Wednesday, 14 December 2016

We want your feedback on our eLearning content!

All eLearning in the ComplianceServe library undergoes a thorough review by our subject matter experts and learning designers on a regular basis, to ensure it reflects the appropriate regulations and best practice guidance, and features up to date case studies. To take things a step further, we have enabled a new feature in ComplianceServe – Activity Ratings - so that learners can rate and provide feedback on individual learning activities.

Upon completion of each activity within a pathway, learners will be presented with the option to give the activity a star rating (from 1 to 5) and enter comments. These will be reviewed by the ComplianceServe team and considered as part of the ongoing review process to ensure our content continues to deliver a great learning experience whilst meeting the regulatory requirements.

Activity Ratings is now live on and


The ComplianceServe Team

Friday, 9 December 2016

Arrears and Possessions: Brand New Course

This new addition to the Mortgage & Home Finance suite in the ComplianceServe library is aimed at staff working for authorised firms operating in the mortgage sector.  

It provides learners with an overview of the FCA’s Mortgage Conduct of Business (MCOB) sourcebook rules in relation to arrears handling, avoiding litigation, and in the event of a serious default, litigation and right to possession.

The new course is presented as a pathway comprising:
  • A short “teaser” video to raise awareness
  • Interactive eLearning activities covering the handling of arrears and payment shortfalls, pre-litigation and litigation / possession
  • A case study in the form of a game  
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment
The course will provide learners with up to 70 minutes of CPD and will be added to the ComplianceServe library on February 16th 2017.