Tuesday, 29 November 2016

Introducing ComplianceServe Training & Competence (T&C)

The FCA’s Training and Competence (T&C) regime is intended to support consumers by making sure the financial services workforce is appropriately qualified and well regulated. Ensuring your employees are competent and trained effectively can also have a significant impact on company performance. To help you meet these obligations, Unicorn is pleased to announce the release of new T&C functionality on the www.complianceserve.com and http://compliance.skillsserve.com platforms.

In conjunction with our strategic partners, FSTP, we have designed and created a series of pre-defined online T&C forms organised into pathways for both regulated and non-regulated roles, for you to record and track the training and competence activities of your employees through the ComplianceServe solution. 

Each form follows a workflow between the manager and the employee with email notification and target dates to keep both parties aware of when one to one meetings, observations and other reviews must be completed.

To find out more about the key considerations and practical steps required to implement a robust T&C scheme within ComplianceServe, please refer to the T&C Guidance portlet which has been added to the ComplianceServe home page for Administrators and Line Managers. Once you are ready to make a start, please contact the Unicorn Helpdesk who will enable the new forms and pathways and offer you a short training session via WebEx. 

The House Buying Process: Brand New Course

The EU Mortgage Credit Directive (MCD) defines nine areas of appropriate knowledge and competence for those involved in the manufacture, sale and underwriting of mortgages. Mortgage sellers need to hold CeMAP or an alternative level 3 qualification that sufficiently covers the nine areas of appropriate knowledge to be able to perform their roles. Whilst those involved in mortgage product design or underwriting are not required to obtain a specific qualification, they are still required to have appropriate knowledge and competence.

The Council of Mortgage Lenders (CML) undertook a mapping exercise to identify individuals within Product Design and Underwriting, aligning the 9 areas of required knowledge to either an awareness, understanding or detailed understanding and application level.  

We have taken the output from the mapping exercise and cross-referenced it to our existing Mortgage and Home Finance eLearning titles. Some gaps were identified and these are being addressed in a brand new eLearning course called The House Buying Process

By completing all the titles within the Mortgage and Home Finance catalogue, your employees will develop the knowledge and competence required under the MCD.

The new course is aimed at anyone working with mortgage products and will feature:
  • A short “teaser” video to raise awareness
  • A number of interactive eLearning activities covering the house buying process and the key parties involved, types of borrower, suitability criteria, types of survey and valuation report, property defects and their implications etc
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment
The course will provide learners with up to 60 minutes of CPD and will be added to the ComplianceServe library during February 2017, ahead of the March 21st 2017 deadline for the transitional arrangements for the knowledge and competency requirements.

Wednesday, 23 November 2016

Culture and Ethics: Brand New Course Now Live

You can’t see culture, but you can certainly feel it – it is at the core of most businesses and it helps give identity to a business, even if it was unintended. Culture reflects the prevailing ideology that people carry in their heads and it conveys a sense of identity.

Organisational culture includes the organisation's vision, values and norms. It provides unwritten and often unspoken guidance for how to get along in the business and it affects the way people and groups interact with each other, with clients, and with stakeholders. It enhances stability or creates instability in an organisation.

This course is aimed at anyone working in financial services and will examine the role of culture in a regulatory environment.

The course is presented as a pathway with the following activities:

  • A short “teaser” video to raise awareness
  • eLearning modules explaining what is culture in business, how it is created, embedded and regulated
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment

The course will provide learners with up to 60 minutes of CPD.

The new course has been added to the ComplianceServe Fundamentals catalogue and is available from today.

The ComplianceServe team

Tuesday, 1 November 2016

New version of Conduct Rules

We’ve added 14 new case studies to this pathway, some of which cover roles already subject to the Certification Regime, and the remaining ones covering roles which become subject to the Conduct Rules from 7th March 2017.

The new case studies are:
  • Customer Service Advisor and Line Manager  
  • New Account Opening Staff and Line Manager  
  • HR Advisor and Line Manager  
  • Marketing
  • Training
  • Legal
  • Information Technology
  • Fraud and Financial Crime team  
  • MLRO
  • Compliance team
  • Risk team
  • Finance (CASS)
  • SMF 18 – Significant Responsibility
  • SMF 16 – Compliance oversight

Each of the new case studies consists of a PDF document which describes a fictitious scenario for learners to study, followed by a series of multiple choice questions to check their knowledge of how the Conduct Rules apply to each job-role family. 

Screen grab of Conduct Rules course

To enable learners to find the case study which relates most closely to their job role, we have organized them into a series of job-role categories contained in a sub-pathway.

Because the structure of the pathway has changed, administrators will need to use the “Publish Changes” function for learners who have already been assigned this pathway but not completed it   For assistance with this, please refer to the article on Publishing Changes here, or contact the Unicorn Helpdesk.