This new addition to the Mortgage & Home Finance suite in the ComplianceServe library is aimed at staff working for authorised firms operating in the mortgage sector.
It provides learners with an overview of the FCA’s Mortgage Conduct of Business (MCOB) sourcebook rules in relation to arrears handling, avoiding litigation, and in the event of a serious default, litigation and right to possession.
The new course is presented as a pathway comprising:
- A short “teaser” video to raise awareness
- Interactive eLearning activities covering the handling of arrears and payment shortfalls, pre-litigation and litigation / possession
- A case study in the form of a game
- A summary of the key points for reinforcement and refresher training
- A post-course assessment