Thursday, 29 October 2015

New OTS module - Enhancing the Experience for Vulnerable Customers


Unicorn and FSTP have been working together to create a number of exciting new eLearning titles.
 
We’re pleased to announce the first new title ‘Enhancing the Experience for Vulnerable Customers’ is now available to ComplianceServe customers. This module provides a practical toolkit for anyone working in customer service, with a range of tips and strategies to help you deal with vulnerable customers.

All our new titles have been designed to include more easily digestible ‘chunks’ of learning. This means it’s easier to fit the learning around your daily activities.

Each new title begins with a short, high-impact video, designed to set the context for the learning and explain why the subject is relevant - in a fun and engaging way.


You will then work through one or more of the interactive eLearning modules. These include all the key facts and knowledge you need to know, before applying what you’ve learnt through a series of case studies and real-life simulations. Every module finishes with a final assessment so you can check your learning.

Next up is a series of new titles in support of the new Accountability framework for banks and building societies - watch this space for an update next month.


Friday, 2 October 2015

Q3 Content Update

 
Regular updates
We regularly review and update all our titles to make sure they’re fit-for-purpose and bring you the latest in content needs. In the last few weeks, the following titles were revamped and are now live:
 
  • Whistleblowing with confidence
  • Combating market abuse
  • Financial crime: the basics
  • Fighting fraud
  • Countering bribery & corruption
  • Customer due diligence
  • Complying with sanctions
 
Our team here at Unicorn work consistently to ensure your content is up-to-date with all the regulations and laws. Furthermore, Unicorn are now working in partnership with the FSTP  team to provide new courses due out over the coming months. Find more information here.
When any of our content updates involve changing regulations, we will give you a synopsis of those changes.

Next titles up for review are:
  • Financial crime: the basics
  • Complaint handling and regulated firms
  • Conduct risk and treating customers fairly
  • Risk management
  • Introduction to the Financial Conduct Authority (FCA)
  • Introduction to the Prudential Regulation Authority (PRA)
  • Complying with sanctions
  • Senior Management Arrangements, Systems & Controls
  • Approved persons
  
If you have any comments, please get in touch – we’d love to hear from you!