Monday, 27 February 2017

New Mortgage & Home Finance eLearning titles released

As planned, we’ve added two brand new titles to the Governance Risk and Compliance library on ComplianceServe - The Home Buying Process and Arrears & Possessions.

The Home Buying Process addresses the nine areas of knowledge and competence set out in the EU Mortgage Credit Directive for those involved in mortgage product design and underwriting.



Taken in conjunction with the existing Mortgage and Home Finance titles, this new course provides the content to enable firms to meet the March 21st 2017 deadline for the transitional arrangements for the EU MCD knowledge and competency requirements.

Arrears and Possessions is aimed at staff working for authorised firms operating in the mortgage sector. It provides learners with an overview of the FCA’s Mortgage Conduct of Business (MCOB) sourcebook rules in relation to arrears handling, avoiding litigation, and in the event of a serious default, litigation and the right to possession.


Both of these new courses can be found within the Mortgage & Home Finance catalogue in the Governance, Risk and Compliance Library on ComplianceServe.

Tuesday, 14 February 2017

Disabling Flash on your devices

As the threat from cyber-attack continues to grow, many organisations are taking the decision to remove Flash from the corporate desktop to reduce risk.  

If you are planning to remove Flash, or have done so already, then be aware that you may need to “reset status” to ensure that your learners can continue to launch the titles in the ComplianceServe eLearning library.  

This will only affect learners who were assigned content prior to the removal of Flash and who use the Internet Explorer browser.

First of all, decide which content has already been assigned to learners and is outstanding. You can do this by running the Activity Completion Status Report.

Then in Content Manager, search for each pathway and choose the “Common Tasks” option:

ComplianceServe screen showing the content manager

Now, choose the “Users” option from the left hand menu and select “Incomplete” from the status field to display the list of users for whom you are going to reset status.

ComplianceServe screen grab showing how to reset user status

Check the box to select all the users in the list and then choose “Reset Status” from the Actions field and when prompted to, click OK to proceed.  Learners will be able to launch the learning from their training plans as normal.

Please be aware that some of the Mortgage & Home Finance titles in ComplianceServe have a dependency on Flash.  The exceptions are:

  • The EU Mortgage Credit Directive
  • Arrears & Possessions (due for release in February)
  • The Home Buying Process (due for release in February)

We have created PDF versions of the remaining Mortgage & Home Finance titles, so if you are planning to remove Flash, please contact the Helpdesk who will be able to make these available to you.

Regards


The ComplianceServe team

Wednesday, 14 December 2016

We want your feedback on our eLearning content!

All eLearning in the ComplianceServe library undergoes a thorough review by our subject matter experts and learning designers on a regular basis, to ensure it reflects the appropriate regulations and best practice guidance, and features up to date case studies. To take things a step further, we have enabled a new feature in ComplianceServe – Activity Ratings - so that learners can rate and provide feedback on individual learning activities.



Upon completion of each activity within a pathway, learners will be presented with the option to give the activity a star rating (from 1 to 5) and enter comments. These will be reviewed by the ComplianceServe team and considered as part of the ongoing review process to ensure our content continues to deliver a great learning experience whilst meeting the regulatory requirements.

Activity Ratings is now live on www.complianceserve.com and http://compliance.skillsserve.com.

Regards


The ComplianceServe Team

Friday, 9 December 2016

Arrears and Possessions: Brand New Course

This new addition to the Mortgage & Home Finance suite in the ComplianceServe library is aimed at staff working for authorised firms operating in the mortgage sector.  


It provides learners with an overview of the FCA’s Mortgage Conduct of Business (MCOB) sourcebook rules in relation to arrears handling, avoiding litigation, and in the event of a serious default, litigation and right to possession.

The new course is presented as a pathway comprising:
  • A short “teaser” video to raise awareness
  • Interactive eLearning activities covering the handling of arrears and payment shortfalls, pre-litigation and litigation / possession
  • A case study in the form of a game  
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment
The course will provide learners with up to 70 minutes of CPD and will be added to the ComplianceServe library on February 16th 2017.

Tuesday, 29 November 2016

Introducing ComplianceServe Training & Competence (T&C)

The FCA’s Training and Competence (T&C) regime is intended to support consumers by making sure the financial services workforce is appropriately qualified and well regulated. Ensuring your employees are competent and trained effectively can also have a significant impact on company performance. To help you meet these obligations, Unicorn is pleased to announce the release of new T&C functionality on the www.complianceserve.com and http://compliance.skillsserve.com platforms.




In conjunction with our strategic partners, FSTP, we have designed and created a series of pre-defined online T&C forms organised into pathways for both regulated and non-regulated roles, for you to record and track the training and competence activities of your employees through the ComplianceServe solution. 

Each form follows a workflow between the manager and the employee with email notification and target dates to keep both parties aware of when one to one meetings, observations and other reviews must be completed.

To find out more about the key considerations and practical steps required to implement a robust T&C scheme within ComplianceServe, please refer to the T&C Guidance portlet which has been added to the ComplianceServe home page for Administrators and Line Managers. Once you are ready to make a start, please contact the Unicorn Helpdesk who will enable the new forms and pathways and offer you a short training session via WebEx. 

The House Buying Process: Brand New Course

The EU Mortgage Credit Directive (MCD) defines nine areas of appropriate knowledge and competence for those involved in the manufacture, sale and underwriting of mortgages. Mortgage sellers need to hold CeMAP or an alternative level 3 qualification that sufficiently covers the nine areas of appropriate knowledge to be able to perform their roles. Whilst those involved in mortgage product design or underwriting are not required to obtain a specific qualification, they are still required to have appropriate knowledge and competence.

The Council of Mortgage Lenders (CML) undertook a mapping exercise to identify individuals within Product Design and Underwriting, aligning the 9 areas of required knowledge to either an awareness, understanding or detailed understanding and application level.  

We have taken the output from the mapping exercise and cross-referenced it to our existing Mortgage and Home Finance eLearning titles. Some gaps were identified and these are being addressed in a brand new eLearning course called The House Buying Process

By completing all the titles within the Mortgage and Home Finance catalogue, your employees will develop the knowledge and competence required under the MCD.

The new course is aimed at anyone working with mortgage products and will feature:
  • A short “teaser” video to raise awareness
  • A number of interactive eLearning activities covering the house buying process and the key parties involved, types of borrower, suitability criteria, types of survey and valuation report, property defects and their implications etc
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment
The course will provide learners with up to 60 minutes of CPD and will be added to the ComplianceServe library during February 2017, ahead of the March 21st 2017 deadline for the transitional arrangements for the knowledge and competency requirements.

Wednesday, 23 November 2016

Culture and Ethics: Brand New Course Now Live


You can’t see culture, but you can certainly feel it – it is at the core of most businesses and it helps give identity to a business, even if it was unintended. Culture reflects the prevailing ideology that people carry in their heads and it conveys a sense of identity.



Organisational culture includes the organisation's vision, values and norms. It provides unwritten and often unspoken guidance for how to get along in the business and it affects the way people and groups interact with each other, with clients, and with stakeholders. It enhances stability or creates instability in an organisation.

This course is aimed at anyone working in financial services and will examine the role of culture in a regulatory environment.

The course is presented as a pathway with the following activities:

  • A short “teaser” video to raise awareness
  • eLearning modules explaining what is culture in business, how it is created, embedded and regulated
  • A summary of the key points for reinforcement and refresher training
  • A post-course assessment

The course will provide learners with up to 60 minutes of CPD.

The new course has been added to the ComplianceServe Fundamentals catalogue and is available from today.

Regards
The ComplianceServe team